Crunchafi

Crunchafi (Strongbox) Connect Troubleshooting Steps

The troubleshooting guide for Crunchafi (Strongbox) Connect not launching or appearing in the System tray instructs users to log into QuickBooks Desktop as an Admin, verify Crunchafi is registered under Integrated Applications preferences, update QuickBooks Desktop to the latest version, run the QuickBooks Desktop Repair tool, and if issues persist, uninstall and reinstall Crunchafi Connect selecting the "Install for all users on this machine" option.

If Crunchafi (Strongbox) Connect does not launch or does not show up in the System tray, follow these troubleshooting steps:

Step 1: Ensure you are logged in to QuickBooks Desktop as an Admin user

Only an admin user can grant permissions to enable Crunchafi (Strongbox) Connect.

  1. 1.Log out of the QuickBooks Desktop company file.
  2. 2.Log back in as an Admin user.

If Crunchafi (Strongbox) Connect still does not launch or show up in the System tray, proceed to Step 2.

Step 2: Ensure that Crunchafi (Strongbox) Connect is registered with QuickBooks Desktop

When logged into the QuickBooks Desktop Company File as an Admin user:

  1. 1.Go to Edit → Preferences → Integrated Applications → Company Preferences.
  2. 2.Verify Crunchafi (Strongbox) Connect is listed with the appropriate options selected under Properties.

If these options are checked and Crunchafi (Strongbox) Connect still does not launch or show up in the System tray, proceed to Step 3.

Step 3: Ensure that QuickBooks Desktop has the latest updates

  1. 1.Go to Help → Update QuickBooks Desktop → Get and install the latest updates.
  2. 2.Close and re-open the company file.

If Crunchafi (Strongbox) Connect still does not launch or show up in the System tray, proceed to Step 4.

Step 4: Run the QuickBooks Desktop Repair tool

Use the repair tool to fix issues that may have occurred during installation or update.

If Crunchafi (Strongbox) Connect still does not launch or show up in the System tray, proceed to Step 5.

Step 5: Reinstall Crunchafi (Strongbox) Connect by choosing the "Install for all users on this machine" option

  1. 1.

    Uninstall Crunchafi (Strongbox) Connect.

  2. 2.

    Download and start the installation of Crunchafi (Strongbox) Connect.

  3. 3.

    On the "Installation Scope" screen, select the "Install for all users on this machine" option.

    • Note: This requires Windows Administrator privileges. You may need to work with your IT team to enable installation.
  4. 4.

    After completing the installation, launch QuickBooks Desktop and log in as an Admin user.

If you are still unable to see Crunchafi (Strongbox) Connect being launched when opening the company file, please reach out to the Crunchafi Data Extraction support team at support@crunchafi.com.